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Where is my order?
Tracking is emailed once your parcel leaves us — usually within 48 hours. Full timings on our shipping page.
Home / Contact
✉ We reply the same working day
Talk to a
Talk to a
bookseller.
Order question, a title you cannot find, bulk enquiry or a recommendation request — write to us and a person answers. Monday to Friday, 9am–5:30pm UK time.
Direct lines
However you prefer to reach us.
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General & order enquiries
sales@primebookshop.com
Replies within one working day, usually the same day.
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Bulk, schools & libraries
Tell us quantities and titles — we quote trade pricing on orders of 10 copies or more.
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Returns & damaged items
Send your order number and a photo. Most cases are resolved in one email — see our returns policy.
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Opening hours
Monday to Friday, 9:00am – 5:30pm (UK). Closed weekends and UK bank holidays.
Before you write
These answer most emails.
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I want to return a book
30 days, unread and in original condition. Start it from our returns page.
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Everything else
Editions, gift wrapping, worldwide shipping and stock questions are covered in the FAQ.