Questions,
answered.

Add the titles you want to your basket and check out. You do not need an account, though creating one lets you track orders and reorder faster.

Yes, if it has not been dispatched. Email sales@primebookshop.com with your order number as soon as possible — we pack quickly, so speed matters.

On selected titles. Pre-order items are marked on the product page with the publication date, and we charge at the point of order so your copy is reserved from the first print run.

Yes. Email us the titles and quantities — orders of 10 copies or more qualify for trade pricing and consolidated invoicing.

UK orders are dispatched within 48 hours and typically arrive in 2–4 working days. Express UK delivery arrives the next working day when ordered before 2pm. International delivery takes 5–14 working days depending on destination.

Yes. We ship to most countries with tracked services. Rates are calculated at checkout based on destination and parcel weight.

UK standard delivery is free on orders over £45. Below that a flat £3.95 applies. International rates vary by destination.

You will receive a tracking link by email the moment your parcel leaves us. If it has not arrived within an hour of the dispatch email, check your spam folder before writing to us.

Orders shipped outside the UK may attract import duty or local tax, which is charged by your country and payable by you on delivery. We cannot calculate or absorb these charges.

Yes — within 30 days of delivery, unread and in its original condition. Start a return by emailing us with your order number. Full detail is on our returns page.

Send us a photograph within 14 days and we will replace it or refund you in full. You do not need to return a damaged book unless we ask.

Refunds are issued within 5 working days of us receiving your return, back to the original payment method. Your bank may take a further 3–5 days to show it.

You do for a change of mind. We do if the book is damaged, faulty or not what you ordered.

Every book we sell is new and unread, sourced directly from publishers and UK distributors. We do not sell used, remaindered or ex-library stock.

The one shown on the product page. Format, page count, publisher and publication date are listed for every title, so a paperback listing never ships as a different binding.

Email us the title. Most stock is replenished within a week and we will hold a copy for you when it lands.

Often, yes. If it is in print and distributed in the UK we can usually order it in. Send us the title, author and ISBN if you have it.

Yes — add it at checkout. Books are wrapped in recycled paper with a cotton ribbon and a handwritten card carrying your message. Prices are removed from the packing slip automatically.

Yes. Enter their address as the delivery address at checkout and we will keep the invoice out of the parcel.

All major credit and debit cards, plus the wallet options shown at checkout. Payments are processed over an encrypted connection and we never store your card details.

Yes. The site runs over HTTPS and card data is handled entirely by our payment provider — it never touches our servers.